Frequently Asked Questions

 

Is the onboarding and conversion easy?

Yes, the onboarding team is dedicate to a successful start. If you are upgrading from another platform or starting from scratch a product specialist will work with you to ensure a smooth transition. We have a very detailed process designed to ensure your operations don’t skip a beat.

What are your merchant processing fees?

BlueFin Payment Systems is who Chalkbucket Labs has chosen for backend processing because they have proven to provide the most competitive rates around, have award winning data security and offer industry leading payment processing products. 

Find out more about BlueFin and their world class data encryption. BlueFin Secure Merchant Services


Card Keyed (i.e. recurring billing or charging an account)

Annual Fee

Monthly Fee

Transaction Fees

Description

In Your Account

Free

 $19.95

2.25-2.9% + $0.15

Visa, MasterCard, Discover

2 days

 2.99% + $0.15

Amex (Optional)

4-5 days

Card Swiped (i.e. QuickSwipe mobile Point of Sale)

Annual Fee

Monthly Fee

Transaction Fee

Description

In Your Account

Free

$9.95

1.89-2.69% + $0.15

Visa, MasterCard, Discover

2 days

2.99% + $0.15

Amex (Optional)

2 days

ACH / EFT

Annual Fee

Monthly Fee

Transaction Fee

Description

In Your Account

Free

Free

0.0% + $0.50

 Electronic Funds Transfer from Bank Accounts

4-5 days

What hardware is required?

Chalkbucket offers flexibility when setting up your gym. There are 2 primary devices used in the gym. The kiosk used for class check-in and workout logging. These are optional but highly recommended.  (Your members can also check-in and log their workouts from the responsive mobile app that works on any device)

  • Hi-speed internet connection
  • Flat Screen TV ( preferably 50″, but any size will do)
  • Tablet or ipad (apple, android, windows)
  • Internet connection to the TV

** Internet Connectiont o the TV **

You can setup a Computer, Apple TV or use a device that will allow internet connection to the TV. We like to use NeoTV’s that are small wireless devices that mound behind the TV. 

You can get more details here: GOOGLE TV